Returns & Exchanges

At Disney Music Emporium, we want you to be completely satisfied with your purchase. If your collectible vinyl or CD is damaged or defective, you may return it within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Contact Customer Support

  Email our Guest Services team with your order number and a brief description of the issue to initiate your return request.

• 2.
  Receive Return Authorization

  Once approved, we will provide you with a Return Merchandise Authorization (RMA) number and a pre-paid shipping label if the item is defective.

• 3.
  Package Your Items

  Securely pack the item in its original packaging, ensuring all inserts and components are included to prevent damage during transit.

• 4.
  Ship and Track

  Drop off your package at the designated carrier location; your refund or replacement will be processed within 7-10 business days of receipt.